FAQ

Where are you located and how do I contact Tom Durbin AC & Mechanical for AC repairs or maintenance?

We are located at 536 Long Creek Rd., Sunnyvale TX 75182. To contact us call 214-957-6936, you can or send an email to info@tomdurbin.com. Please refer to our CONTACT page for an interactive map and to fill out a request form.

How much experience does Tom Durbin AC & Mechanical have in AC repair industry?

Tom Durbin AC and Mechanical is one of the best Air Conditioner, Furnace, and HVAC repair and replacement companies in the Dallas Metroplex. Our founder and lead repairman Tom Durbin has over half a century of HVAC experience, 3rd generation Air Conditioning and is a Heating Master Licensed technician servicing the Dallas and Fort Worth Metroplex. Browse our website to learn more of our skills and services in AC repair, but be sure to contact us for a free, no obligation estimate. We service both residential and commercial cooling and heating systems.

What areas does Tom Durbin AC & Mechanical provide AC repair service?
We proudly serve the entire Dallas / Fort Worth metroplex. Contact us today for all of your AC repair HVAC service needs.
What brands does Tom Durbin AC & Mechanical perform AC repair on?
We service and install many major brands of AC units, see our brands list; even if your brand isn’t listed, please give us a call for a free consultation.
Does Tom Durbin AC & Mechanical repair residential and commercial AC units?
Yes, we repair, replace, and install both residential AC units and commercial HVAC systems.
Does my warranty cover AC repairs?
Most AC units come with a warranty and each one has different limitations and coverage time frames. Be sure to read the fine print, ask one of our technicians, or just give us a call.
Where do I get replacement parts to repair my AC unit?
Tom Durbin AC & Mechanical can do service on many different brands and models of AC units; if you need any replacement parts, we will be able to obtain them for your repair needs.
How long should my AC unit last before replacing it?
Depending on the maintenance performed on your AC unit, the average unit should last between 10 to 12 years. Tom Durbin AC & Mechanical can help with all your Air Conditioning maintenance and repairs to help you get the most life out of your AC unit.
How often should I replace my air filters?
Most HVAC manufacturers recommend changing or cleaning the air filters monthly in any heating and cooling system. If the air filters are not changed or cleaned monthly it can cause system performance decreases, utility bills increase, more repairs, and decreased life span of the system.
What should I do to prevent expensive repairs to my AC unit?
Air Conditioning (AC) units require a professional tune-up at least once a year. Between tune-ups you can clean evaporator and condenser air-conditioning coils, clean and adjust blower components, and check your central Air Conditioner refrigerant level. Contact Tom Durbin AC & Mechanical today to schedule your tune-up!
"Why have the units lasted so long," should not be the question. The question should be, "What makes a unit die or quit working?"

Whether it is a furnace, evaporator coils, or outside condenser, (all components of an air conditioning system) they will all cease to work due to four basic reasons. The first reason a unit will fail is due to an improper installation or service by a poorly trained serviceman. The second is cleanliness or lack there of, due to customer abuse by not following the prescribed maintenance. The third is environmental damages such as weather, water, hail, lightening, and various other sources. The last reason is the preferred reason–old age.

Here is a small time table for the home or business owner to better understand what has happened to the failed unit. Within the first three years if your unit allowed you to be comfortable, it was probably installed correctly. If it has continued to run anywhere between three to twelve years, the owner has maintained the unit well. If by chance it has surpassed twelve years, my compliments to someone who has cared about what s/he has owned and maintained with excellence. The home or business owner is the reason why the unit has longevity–not the brand name.

The No BS Truth: Which is the Best Brand?
In my forty four years as an air conditioning, heating and installation master technician, I have not found any brand name unit that I would say to be the very best in the industry. I will tell you the pros and cons of them all. I have worked on units that were aged as much as 25 years or older.
What is S.E.E.R. Rating?

S.E.E.R. Seasonal Energy Efficiency Rating is the Federal standard for measuring the efficiency of an air conditioning system. The higher the number, the less expensive the system will be to operate and the more expensive it will be to purchase. As a consumer, the facts you need to consider are as follows:

How long do you plan to live in your home? How much money do you have available for upgrades? Do you want to pay more over a period of time to the electric company, or have the unit pay for itself over a period of time?

You may want to talk to your electric company about the savings involved with higher S.E.E.R. models. The systems currently available on the market today range from 13.0 to 26.0 S.E.E.R.  We as air conditioning contractors tend to recommend 14.0 to 16.0 S.E.E.R. as the value because the expense of the higher S.E.E.R. models can easily out way the savings. If you have any questions or concerns, please feel free to give us a call at our Dallas number 972-203-1317

Repair or service questions?

Contact us by email or Tel. 972.203.1317 for a friendly, free phone consult on your AC / Furnace / HVAC Repair needs (residential or commercial) in the Sunnyvale, TX, or greater Dallas / Ft. Worth area!


Let’s talk about “Brand Names” for a moment. Here’s the inside scoop. All A/C factories assemble units with quality parts at their best price. There is no A/C factory, to my knowledge, that produces a unit using only the parts they have manufactured. People, this is a no-brainer. People in this country build all A/C brands in this country. For instance, every brand has parts built by other companies like motors, capacitors, valves, compressors, paint, circuit boards, steel, copper, and Freon. So what exactly makes you, the consumer, think one brand is better than another? Possibly TV advertising Maybe??? Regardless of whether it is rated as a 3-ton unit by Brand “A” or by Brand “X,” it is still a 3-ton unit and will perform as such or it wouldn’t be rated as a 3-ton unit. A unit is really only as good as the installer and the owners maintenance after the installation.

Don’t discount the millions of dollars poured into research and development time some of the major brand name manufacturing companies have spent to pioneer the industry. This is the difference between the 100% to 150% mark-up in price when comparing Brand “A” brand “X”. It will not noticeably cool or heat any better than the other brand.

The generic versus brand name myth can be dispelled here. Brand X, the generic unit, has done nothing more than copy cat of Brand A. Both are good units. However, the only real difference is that one has a brand name and the other is a copy cat. If the warranties are the same, buy where your loyalty falls. How they are installed and maintained will determine the life of the unit—not the brand. I have Brand “X” on the outside of my home and Brand “A” on the inside. One unit is 26 years old and the other is 14 years old. I am happy with both of them.

To sum it all up, there are no major differences with any units on the market. What the consumer needs to look for are equipment warranties, labor warranties, and quality installers. Take care of and clean your unit like it was as important to you as your transportation because it will be important when your unit fails. I hope you have taken something from this short essay and are a more informed consumer because of it.

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