Tom Durbin A/C and Mechanical
972-203-1317
Angie's list
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Service: 972-203-1317 Sales: 214-957-6936 or 972-203-1317
DECEPTION
DECEPTION
We were called in for a second bid on this job, not a second opinion. The original contractor
had condemned the furnace. Said it had a crack in the heat exchanger, and with a flashlight
showed the customer what he called a crack. When our estimator arrived at the house the
furnace was still in operation. Texas requires you disable the furnace under this condition.
Upon hearing this a bell went off in my head, the furnace was still running. The customer
indicated the location of the crack to our estimator. We returned to the house with our bid and
were told that the other contractor had returned and disable the furnace, and commented that
he would beat our price no matter what it was by 10%. Bang, another bell went off. Now I
wanted to see this furnace up close. To make a long story short we did the job .When we got
the old furnace back to the shop, I ask the boys to disassemble and inspect it for a crack. We
found no crack anywhere in this furnace. We did find a hole 8 inches away and inside, from
the location the customer had showed us, that was shown to him. The customer said it didn't
matter anyway he wanted to upgrade for the 1500.00 tax credit . This is just one reason for a
second opinion. There are hundreds of good honest contractors in DFW area, and to them I
will always extend a trade hand. For those that think a Texas contractor license is a licence to
steal just remember this one , guys like you are the ones that hurt this trade the most. Ethics
was part of your licence exam. If you worked for me you would be unemployed now.
had condemned the furnace. Said it had a crack in the heat exchanger, and with a flashlight
showed the customer what he called a crack. When our estimator arrived at the house the
furnace was still in operation. Texas requires you disable the furnace under this condition.
Upon hearing this a bell went off in my head, the furnace was still running. The customer
indicated the location of the crack to our estimator. We returned to the house with our bid and
were told that the other contractor had returned and disable the furnace, and commented that
he would beat our price no matter what it was by 10%. Bang, another bell went off. Now I
wanted to see this furnace up close. To make a long story short we did the job .When we got
the old furnace back to the shop, I ask the boys to disassemble and inspect it for a crack. We
found no crack anywhere in this furnace. We did find a hole 8 inches away and inside, from
the location the customer had showed us, that was shown to him. The customer said it didn't
matter anyway he wanted to upgrade for the 1500.00 tax credit . This is just one reason for a
second opinion. There are hundreds of good honest contractors in DFW area, and to them I
will always extend a trade hand. For those that think a Texas contractor license is a licence to
steal just remember this one , guys like you are the ones that hurt this trade the most. Ethics
was part of your licence exam. If you worked for me you would be unemployed now.
I do agree that this furnace should
have been replaced ,but for
difference reasons. The holes,
standing pilot , and the amount of
rust in the pictures to the far right.
That was only half of it, there was
another pile of rust in the bed of
service truck. Standing pilot
furnace were last made in 1990.,
have been replaced ,but for
difference reasons. The holes,
standing pilot , and the amount of
rust in the pictures to the far right.
That was only half of it, there was
another pile of rust in the bed of
service truck. Standing pilot
furnace were last made in 1990.,
This amount of rust in the pictures
above is what has flaked off the inside
of the heat exchanger internal wall over
the years. Making the heat exchanger
wall thickness even thinner.
above is what has flaked off the inside
of the heat exchanger internal wall over
the years. Making the heat exchanger
wall thickness even thinner.
Click on this picture to enlarge then
click again. Hole was only visible after
disassembly or only with an inspection
mirror from the exterior.
click again. Hole was only visible after
disassembly or only with an inspection
mirror from the exterior.
Note: to customers ,if the
story your getting doesn't
sound and feel right.
Get a second opinion.
story your getting doesn't
sound and feel right.
Get a second opinion.
Click Image to Enlarge
Click Image to Enlarge
then click again
then click again
Take a flashlight and look under the
burners in your furnace . If you have a
pile of rust like above , it probably time
to replace or a least have it checked.
burners in your furnace . If you have a
pile of rust like above , it probably time
to replace or a least have it checked.